Terms of service
Terms of Service
Please read these Terms of Service carefully before placing an order or using any services offered by Alvencia™. By accessing our store, you agree to be bound by the terms set out on this page.
These Terms of Service apply to all purchases made via www.alvencia.com and are subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and all applicable Indian consumer protection legislation.
Important Notice — Please Read Before Purchasing
These Terms of Service ("Terms") form a binding legal agreement between you ("User" or "you") and Roziyo Trading Private Limited, trading as Alvencia™ ("Alvencia™", "we", "us", "our"). By using our website at www.alvencia.com or purchasing our products, you confirm that you have read, understood, and agree to be bound by all of the terms on this page. If you do not agree with any of these terms, please refrain from using our site or services. We've written these Terms in plain language for your understanding, while still including the necessary legal protections.
Table of Contents
Section 01
About Alvencia and Our Business
Alvencia™ is a registered e-commerce brand owned and operated by Roziyo Trading Private Limited, a private limited company duly incorporated under the Companies Act, 2013 in India. We operate our online store through the website www.alvencia.com and sell a curated range of hair-care serums and related personal-care products directly to customers across India.
Business Details
Registered Company Name
Roziyo Trading Private Limited
Brand Name
Alvencia™
CIN
U52609UP2020PTC126907
GST Registration
09AAKCR0819D1ZG
Business Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India
Customer Support
Available 24/7 by phone and email
Phone
+91-9999715666Our business is conducted in full compliance with the applicable laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Goods and Services Tax (GST) Act, 2017. We are committed to full transparency in all dealings with our customers.
Section 02
Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you (the customer or website visitor) and Roziyo Trading Private Limited, operating as Alvencia™. Your continued use of the Alvencia™ website, browsing of product listings, creation of an account, or placement of an order constitutes your full and unconditional acceptance of these terms and all policies referenced herein. We may update these Terms from time to time, and we'll notify you of any material changes, but it's also a good idea to review them periodically.
These Terms of Service must be read in conjunction with the following policies, which form an integral part of this agreement:
If there is any conflict between these Terms of Service and a specific policy page, the more specific policy shall take precedence with respect to the subject matter it governs. We reserve the right to update or modify these terms at any time; material changes will be flagged via a prominent notice on our site or by email where you have an account. The version published on the website at the time of your transaction shall be the governing version.
Electronic Communication
When you place an order or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically (via email, SMS, or via the site). We will communicate with you primarily through email or by posting notices on the website. These electronic communications satisfy any legal requirement that such communications be in writing.
Section 03
Eligibility to Use This Website
The Alvencia™ website and all services offered through it are intended exclusively for individuals who meet all of the following eligibility criteria:
Age Requirement
You must be at least 18 years of age to use our Services. If you are under 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We do not knowingly allow anyone under 18 to make purchases without parental consent, as also outlined in our Privacy Policy.
Legal Capacity
You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872. Persons of unsound mind or those expressly disqualified by law from contracting are not eligible to transact on this website.
Geographic Eligibility
We currently ship only within India, to serviceable pin codes. By placing an order, you confirm that your delivery address falls within our active delivery network. International shipments are not currently offered. Please refer to our Shipping Policy for up-to-date information on serviceable areas.
Accurate Information
You agree to provide truthful, accurate, current, and complete information when creating an account, placing an order, or contacting customer support. Don't impersonate someone else or create an account using false information — doing so may result in cancellation of your order and suspension of your account.
We reserve the right to refuse service, cancel orders, or close accounts at our discretion if we suspect fraudulent activity, a violation of these Terms, or any behavior that harms Alvencia™ or other users.
Section 04
Products and Product Information
4.1 Product Listings
Alvencia™ offers a curated range of hair-care serums and related personal-care products through our online store at www.alvencia.com. We strive to display our products, including descriptions, images, and pricing, as accurately as possible. The inclusion of any product on the site does not imply or warrant that it will be available at any time, and we reserve the right to discontinue any product at any time.
4.2 Product Images and Colors
Slight variations in color or packaging may occur due to photography, screen calibration, and display differences. We cannot guarantee that your device's display of any color or detail will be perfectly accurate. This is a presentation limitation, not a defect.
4.3 Product Availability and Stock
All products listed on our website are subject to availability. In the rare event that an ordered product turns out to be unavailable, we will:
4.4 Product Descriptions and Accuracy
We make every effort to describe our products, ingredients, and usage guidance accurately, and this content is periodically updated. However, we do not warrant that product descriptions or other website content are free from errors, inaccuracies, or omissions at all times, and we reserve the right to correct any errors without prior notice. If you receive a product that materially differs from its written description, please contact us as soon as possible at support@alvencia.com so that we may assess and resolve the matter in line with our Refund Policy.
4.5 Product Modifications and Discontinuation
Alvencia™ reserves the right to modify, discontinue, or replace any product at any time without prior notice. Product changes, if any, will be reflected in the updated listing on our website. No claims shall arise against Roziyo Trading Private Limited on account of discontinuation of a product from our catalog after a lawful purchase has been completed and delivered.
Section 05
Pricing, Taxes, and Currency
5.1 Display Currency
All product prices displayed on the Alvencia™ website are listed in Indian Rupees (INR) by default. Prices are subject to change without notice, but once you place an order, the price you paid will not change for that order.
5.2 GST and Applicable Taxes
Roziyo Trading Private Limited is a GST-registered business with GST Number 09AAKCR0819D1ZG. Our product prices are inclusive of applicable taxes (GST) unless stated otherwise. During checkout, you will see a breakdown of price, taxes, and any applicable shipping fee before confirming your order. If we are required by law to collect additional taxes or levies, we will do so accordingly.
GST Invoice Availability
A GST-compliant tax invoice is issued for every purchase made on Alvencia™. Your invoice will be sent to the email address registered at checkout. If you require a GST invoice quoting your GSTIN for business expense or input tax credit purposes, please provide your GSTIN at checkout.
5.3 Price Changes
We do our best to ensure correct pricing, but if a pricing error is discovered (for example, a product listed at an incorrect price due to a typographical or system error), we reserve the right to refuse or cancel orders placed for that product at the incorrect price. If your payment method has already been charged and your order is canceled due to a pricing error, we will issue a refund for the charged amount.
5.4 Promotional Prices and Discounts
Discounts, sale prices, coupon codes, and promotional offers are time-limited and available at our sole discretion. Promotional pricing cannot be applied retroactively to previously placed orders, and discount codes cannot be combined with other active promotions unless explicitly stated at the time of the promotion. Alvencia™ is not responsible for typographical errors in promotional materials and reserves the right to correct such errors without liability.
Section 06
Placing an Order
6.1 Order Process
Placing an order on Alvencia™ is a straightforward process:
Browse our product catalog and select the item(s) you wish to purchase. You can browse our site and products without creating an account.
Add selected items to your shopping cart. You may update quantities or remove items at any point before checkout.
Proceed to checkout and provide accurate delivery information, including your full name, complete delivery address, state, pin code, and a valid contact number.
Select your preferred payment method and complete the transaction.
You will receive an order confirmation via email/SMS summarizing the order details. This confirms that we received your order request.
6.2 Order Confirmation and Contract Formation
The receipt of an order confirmation does not, by itself, constitute acceptance of your order by Alvencia™. Order Acceptance occurs, and a contract of sale is formed, only when we dispatch the product(s) to you and send a shipping confirmation email/SMS. We reserve the right to refuse or cancel an order at any stage before dispatch under certain conditions — such as pricing errors, stock availability issues, unusual payment or order patterns suggesting possible fraud, or a violation of our terms or policies. If we cancel an order after you have been charged, we will refund the full amount.
6.3 Order Tracking
Once your order is dispatched, we will send a tracking number and tracking link to you via email/SMS, which you may use to monitor the delivery status of your order directly with our logistics partner. If you do not receive dispatch confirmation within a reasonable time, please contact us at support@alvencia.com or call +91-9999715666.
Section 07
Payment Terms
Full details are available on our Payment Policy page. Below is a summary of our payment terms:
Accepted Payment Methods
We accept the following payment methods for orders placed on www.alvencia.com:
Payment Security
All online transactions on Alvencia™ are processed through Razorpay, a secure, PCI-DSS compliant payment gateway. By providing payment information, you represent and warrant that you are authorized to use the payment method and that you authorize us (or our payment processor) to charge the full order amount. All payments are subject to verification and approval by the payment gateway and/or your card issuer. We are not responsible for any charges or fees, such as foreign transaction or overdraft fees, that your bank or card issuer may apply. Alvencia™ will never ask you for your card PIN, OTP, CVV, or net banking password through any channel including email, phone, or live chat.
Cash on Delivery (COD)
Cash on Delivery is available for eligible pin codes. If you choose COD, you agree to pay the order amount in cash to the delivery agent at the time of delivery. If you fail to make the payment at that time, we reserve the right to reclaim the products and to restrict your ability to use COD for future orders. Repeated refusal of COD orders upon delivery may result in the COD option being disabled for your account, or a requirement to prepay for future orders.
Payment Failure
If your payment fails or is declined during checkout, the order will not be confirmed. In case of payment failure, please ensure your information is correct or try a different payment method. If you believe an amount was deducted but your order was not confirmed, please contact us immediately at support@alvencia.com with your transaction reference so we can investigate. Any amount your bank holds pending release is governed by your bank's own timelines, which are outside our control.
Fraudulent Transactions
Any attempt to use fraudulent payment credentials, stolen cards, or manipulated payment data will result in immediate order cancellation and reporting of the incident to the appropriate law enforcement authorities in accordance with the Information Technology Act, 2000 and applicable provisions of Indian law.
Section 08
Shipping and Delivery
By purchasing from us, you agree to our Shipping Policy, which is incorporated herein by reference. The following is a summary of our core shipping terms:
Delivery Locations
We currently ship exclusively to delivery addresses within India. International shipments are not offered. You may confirm deliverability to your specific pin code at checkout.
Processing and Dispatch
Once your order is confirmed, we begin processing it for dispatch. You will receive a shipment confirmation with tracking details once your order has left our facility.
Estimated Delivery Time
Standard delivery across India generally takes 2-5 business days from the date of dispatch. Metro locations typically receive their orders in 2-3 business days after dispatch, while remote or rural pin codes may take up to 5-7 business days after dispatch. These timelines are estimates, not guarantees — delays caused by our logistics partners, natural events, or other circumstances beyond our control are possible.
Shipping Charges
Shipping is free on all orders across India, with no minimum order value.
Delivery Inspection
We recommend inspecting the outer packaging of your order at the time of delivery. Title to products and risk of loss transfers to you upon delivery to the address you provided; it is your responsibility to provide a correct and complete shipping address, and we are not liable for delays or non-delivery caused by an incorrect address. If the packaging appears damaged or tampered with, please report it to us as soon as possible with supporting photographs or video at support@alvencia.com.
We insure each purchase during the time it is in transit until it is delivered to you. If you have specified a recipient other than yourself for delivery (for example, a gift order), then signature by that recipient (or at that address) is deemed delivery to you. In case an order is undeliverable and returned to us (due to unavailability, a wrong address, or similar reasons), we will attempt to contact you for a resolution; additional shipping fees may apply for reshipment in some cases.
Section 09
Returns, Refunds, and Exchanges
We want every customer to be satisfied with their Alvencia™ purchase. Our complete Return & Refund Policy is available for your review and is incorporated into these Terms. The key terms are summarized below:
9.1 Return Eligibility Window
We accept returns of unused, sealed products within 30 days of delivery. To initiate a return, contact us at support@alvencia.com or call +91-9999715666 (available 24/7).
9.2 Conditions for Accepting Returns
To be eligible for a return, the product must meet all of the following conditions:
The product must be unused and sealed, as we cannot accept opened items back into stock for hygiene and safety reasons.
Original packaging must be intact.
The return must be accompanied by proof of purchase, such as the order confirmation email or invoice number.
9.3 Non-Returnable Products
Certain items are non-returnable, as we ask you to respect the following for hygiene and safety reasons:
9.4 Refund Processing
Once your returned product has been received and inspected, refunds for eligible returns are processed within 7 days of receiving the returned product. You may choose a refund to your original payment method or store credit, at your preference. Certain items are non-returnable as outlined above, and abuse of the return policy, as determined by us in our reasonable discretion, may result in refusal of returns, cancellation of orders, or account suspension.
9.5 Damaged, Defective, or Incorrect Products
If you encounter any issue with a product — defect, damage, or an incorrect item — you must notify us as soon as possible at support@alvencia.com or call +91-9999715666. We will work with you to address it in line with our Return & Refund Policy, which may include a replacement, refund, or store credit depending on the circumstances.
Section 10
Order Cancellation Policy
Our complete Order Cancellation Policy is available on our website. The key provisions are as follows:
Cancellation Before Dispatch
Once an order is placed, we start processing it swiftly. If you need to modify or cancel your order, contact us immediately — within 1 hour of ordering is ideal — at support@alvencia.com or +91-9999715666. We'll do our best to accommodate the request if the order hasn't been shipped. Pre-paid orders canceled before shipment will be refunded via the original payment method.
Cancellation After Dispatch
If your order has already been shipped, it can no longer be cancelled directly. You may instead follow our Return process after receiving it, subject to our Return & Refund Policy and its 30-day return window.
Cancellation by Alvencia™
We reserve the right to refuse or cancel an order at any stage before dispatch — including for pricing errors, stock availability issues, suspected fraud, incomplete or incorrect delivery information, or a violation of these Terms. If you have already been charged, we will refund the full amount to your original payment method.
COD Order Cancellation
For Cash on Delivery orders, you may cancel before dispatch by contacting us. If you fail to pay at the time of delivery, we reserve the right to reclaim the products, and repeated refusal of COD orders may result in the COD option being disabled for your account or a requirement to prepay for future orders.
Section 11
Product Guarantee and Warranty
11.1 Product Quality
We stand by the quality of our products and manufacture them to high standards, but individual results may vary — hair and skin can react differently from person to person, and our products are not intended to diagnose, treat, cure, or prevent any disease. In the unlikely event a product causes physical harm due to a manufacturing defect, our liability is limited to replacement of the product or a refund of its purchase price.
11.2 Warranty Exclusions
We will not be liable for any adverse reactions or damages resulting from misuse of a product, including:
Always read the instructions and warnings on the product label, and always perform a patch test when trying a new product to check for allergies or sensitivities. If you experience any adverse reaction, discontinue use immediately and, if necessary, seek medical attention.
Section 12
Intellectual Property Rights
12.1 Ownership of Content
All content on the Alvencia™ website — including text, graphics, logos, button icons, images, product descriptions, audio clips, digital downloads, data compilations, and software — is the property of Roziyo Trading Private Limited or its content suppliers and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws. The compilation of all content on this site is our exclusive property.
12.2 Trademarks and Restricted Use
"Alvencia™", our logo, and any other product or service name or slogan displayed on our site are trademarks of Alvencia™ (whether registered or under application) or are licensed for our use. You must not use any Alvencia™ trademarks or trade dress in connection with any product or service that is not ours, in a manner likely to cause confusion, or in a manner that disparages or discredits Alvencia™. We grant you a limited, non-exclusive, non-transferable, revocable license to access this website solely for personal, non-commercial shopping use. Under this license, you may not:
Modify, copy, reproduce, or distribute any content from this website on any other platform for commercial use.
Attempt to decompile or reverse engineer any software contained on the Alvencia™ website, or scrape, crawl, or data-mine the site using automated tools or bots.
Remove any copyright or other proprietary notations from our materials, or transfer/mirror them on any other server.
12.3 User-Generated Content
If you post content on our site — such as a product review, comment, or Q&A — ensure it is respectful, relevant, and does not contain profanity, hate speech, harassment, defamatory statements, or anything unlawful. We reserve the right to moderate, edit, or remove user-generated content at our discretion. By posting content on our site, you grant Alvencia™ a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, and display that content in connection with our business, without any obligation of compensation.
12.4 Feedback
If you send us any ideas, suggestions, or feedback about our products or services ("Feedback"), you agree that we can use and share such Feedback for any purpose without compensation to you. By sending us Feedback, you grant us a worldwide, perpetual, irrevocable, sublicensable license to use and incorporate it into our products or services.
All other trademarks, product names, and brand names appearing on this website that are not owned by Alvencia (including names of ingredients or other brands mentioned for informational purposes) are the property of their respective owners.
Section 13
User Conduct and Prohibited Activities
By using the Alvencia™ website, you agree to conduct yourself in a lawful, respectful, and responsible manner. The following activities are strictly prohibited:
Using the website for any unlawful purpose, or in violation of the Information Technology Act, 2000, the Consumer Protection Act, 2019, or any other applicable law.
Placing fictitious or fraudulent orders with no genuine intent to purchase or pay, or providing false or misleading information during account creation, checkout, or support interactions.
Creating multiple accounts to abuse promotions or refer yourself — each user should maintain only one account for personal use.
Knowingly introducing viruses, Trojans, worms, or other malicious or technologically harmful material, or attempting to gain unauthorized access to our site, servers, or connected systems.
Impersonating any person or entity, or posting defamatory, abusive, threatening, or hateful content in reviews or any public channel associated with Alvencia™.
Linking to our site in a way that suggests an association or endorsement where none exists, or using our logo or branding as part of a link without our written permission.
Initiating a chargeback dispute with your bank or card issuer without first making a genuine attempt to resolve the matter through our official customer support channels.
Violation of any of the above may result in immediate termination of your right to use our Services, cancellation of pending orders, and may expose you to legal liability, including referral to the appropriate authorities under Indian law.
Section 14
Accounts, Passwords, and Security
14.1 Account Creation
You can browse our site and products without creating an account. However, certain features — such as order tracking, writing reviews, or managing subscriptions — may require an account. If you register, you agree to provide truthful, accurate, current, and complete information. Don't impersonate someone else or create an account using false information. Each individual user should have only one account for personal use.
14.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account login credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account or a security breach, notify us immediately at support@alvencia.com.
14.3 Account Termination
You can delete or deactivate your account at any time by contacting us. We reserve the right to suspend or terminate your account, or refuse service, at our discretion if we suspect fraudulent activity, a violation of these Terms, or behavior that harms Alvencia™ or other users. Where we suspend or terminate an account, we will usually notify you and explain the reason, unless we are legally prevented from doing so or the matter involves malicious activity.
Section 15
Privacy and Data Protection
Roziyo Trading Private Limited is committed to the privacy and security of your personal data. The manner in which we collect, use, store, process, and protect your personal information is fully described in our Privacy Policy.
By using our website and placing an order, you consent to the collection and processing of your personal information as described in that policy, in compliance with the Information Technology (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection regulations in India.
Key Data Protection Commitments
We do not sell or rent your personal data to third parties for their independent marketing purposes.
We share your data only with service providers who help us fulfill your order, such as our payment gateway and logistics partners.
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at support@alvencia.com.
We use cookies and similar tracking technologies on our website. You may review our Cookie Policy for full details.
Section 16
Third-Party Links and Services
Our site may contain links to third-party websites or content, such as blog references, ingredient research articles, or social media. These are provided for convenience or reference. Alvencia™ does not endorse and is not responsible for the content, accuracy, or opinions expressed on such third-party websites, including our payment processing partner and shipping/logistics partners, none of which are owned or controlled by Roziyo Trading Private Limited.
If you decide to access any external site linked from Alvencia™, you do so at your own risk. We recommend reviewing the terms and privacy policies of any third-party website before providing personal information or completing a transaction there, as they may differ from ours.
Section 17
Disclaimers
Please read our complete Disclaimer for the full scope of limitations. While we strive to ensure that all information on our site is accurate and up to date, the Alvencia™ website and all information, content, products, and services made available through it are provided on an "as is" and "as available" basis, unless otherwise specified in writing. You expressly agree that your use of the site and our products is at your sole risk.
Product Effectiveness
We stand by the quality of our products, but individual results may vary. Our products are cosmetic (and in some cases, wellness) products, not medications, and are not intended to diagnose, treat, cure, or prevent any disease. Testimonials or reviews on our site reflect individual experiences and do not guarantee you will achieve the same results. Skin and hair can react differently from person to person; if you have specific health conditions or concerns, consult a dermatologist or medical professional before using a new product.
No Medical Advice
Any health or wellness information we provide (through blog articles, Q&A, or customer support) is for general informational purposes and is not a substitute for professional medical advice. Always perform a patch test when trying a new product to check for allergies or sensitivities. If you experience any adverse reaction, discontinue use immediately and, if necessary, seek medical attention.
Website Information
Product descriptions, ingredient lists, and how-to guides are periodically updated, but we do not warrant that all materials on the website are accurate, complete, or current at all times. We reserve the right to correct any errors and to change or update information, or cancel orders, without prior notice.
Service Availability
We strive to keep our website running smoothly but do not guarantee it will be available uninterrupted or error-free at all times. Access to the site may be suspended temporarily or permanently without notice in cases of system failure, required maintenance, or unforeseen circumstances. We are not liable for losses due to the site being unavailable or slow.
Section 18
Limitation of Liability
To the fullest extent permitted by law, Alvencia™ (including its officers, directors, employees, affiliates, and agents) shall not be liable for any indirect, incidental, special, consequential, or exemplary damages that result from the use of, or inability to use, our Services — including damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Cap on Liability: In no event shall Alvencia™'s total liability to you for all claims arising from or related to the use of the Services or products (whether in contract, tort, or any other legal theory) exceed the amount you paid to Alvencia™ for the specific product or service in question. For example, if you purchased a product for ₹500 and have a claim related to that product, our maximum liability will be ₹500. Where a claim does not relate to a specific purchase, our liability will not exceed ₹500 in aggregate.
Important: Nothing in this section limits or excludes your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; where that applies to you, our liability will be limited to the fullest extent permitted by law.
Section 19
Consumer Rights Under Indian Law
Alvencia™ operates in full compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 issued by the Government of India. These laws provide all Indian consumers with specific rights that cannot be waived or restricted by any terms of service. We are fully committed to upholding these rights.
Right to Be Informed
You have the right to receive accurate and complete information about the products you purchase, including their price, specifications, and applicable charges, before completing a purchase.
Right to Choose
You have the right to access products at competitive prices. We do not engage in any practice that restricts your freedom of choice as a consumer.
Right to Seek Redressal
If you are dissatisfied with any product or service, you may seek resolution through our customer support channels. If your concern remains unresolved, you have the right to approach the appropriate Consumer Disputes Redressal Forum, the National Consumer Disputes Redressal Commission (NCDRC), or register a complaint via the INGRAM portal (ingram.nic.in) operated by the Department of Consumer Affairs, or the National Consumer Helpline at 1800-11-4000 / consumerhelpline.gov.in.
Right Against Unfair Trade Practices
We do not engage in unfair or restrictive trade practices, false advertising, or misleading representations. Our pricing, product information, and promotional activities are conducted transparently and in accordance with applicable Indian law.
Grievance Officer for Consumer Complaints
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Roziyo Trading Private Limited has designated a Grievance Officer to handle consumer complaints. You may raise your complaint at privacy@alvencia.com or call +91-9999715666, or write to us at Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days of receipt.
Indemnification
You agree to indemnify, defend and hold harmless Roziyo Trading Private Limited and its affiliates, and their directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) that arise from or relate to: your use (or misuse) of the website or products; your violation of these Terms or of any law or the rights of any third party; or any content you post or actions you take through the site.
Section 20
Governing Law and Dispute Resolution
20.1 Governing Law
These Terms and any dispute arising out of or in connection with your use of the Alvencia™ website or any transaction with Roziyo Trading Private Limited shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
20.2 Jurisdiction
Any legal proceedings arising from or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India. By using this website, you consent to personal jurisdiction and venue in these courts.
20.3 Dispute Resolution Process
Before going to court, we strongly encourage — and are open to — resolving disputes informally through the following process:
Direct Support: Contact our customer support team at support@alvencia.com or +91-9999715666. We will acknowledge within 2 business days and aim to resolve within 30 days.
Arbitration: Any dispute that cannot be resolved amicably within 30 days of a notice of dispute by one party to the other shall be finally settled by binding arbitration conducted under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English, by a single arbitrator appointed by mutual consent, with the venue in Ghaziabad, Uttar Pradesh. Each party shall bear its own costs and share the arbitrator's fee equally, unless the arbitrator decides otherwise. The award shall be final and binding on the parties.
Consumer Forum / Legal Proceedings: You may also approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019, or, as a last resort, initiate formal legal action in the courts of Ghaziabad, Uttar Pradesh.
20.4 Limitation on Claims
Any cause of action or claim you may have arising out of or relating to the use of our Services or these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently waived.
Section 21
Modifications to These Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on our website. If we make material changes, we will make reasonable efforts to notify you — for example, via a prominent notice on our site or an email if you have an account. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised terms, please stop using the Services.
Section 22
Force Majeure
Roziyo Trading Private Limited shall not be held liable for any delay or failure to fulfill its obligations under these Terms if such delay or failure arises from circumstances beyond our reasonable control, including but not limited to:
In the event a force majeure situation affects your order, we will communicate with you as promptly as possible and, where the delay is significant, offer a full refund or an amended delivery timeline depending on the circumstances. Contact us at support@alvencia.com if you have concerns about an affected order.
Section 23
Severability and Entire Agreement
23.1 Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
23.2 Entire Agreement
These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or operating rules we post on this site, constitute the entire agreement and understanding between you and Alvencia™, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us on the same subject matter.
23.3 No Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver will be effective only if in writing and signed by an authorized representative of Alvencia™.
23.4 Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to others — for example, in the event of a restructuring or sale of the business — in which case these Terms will continue to apply to your relationship with the new entity.
23.5 Headings and Language
Headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms. These Terms are made in English; if we provide a translation for convenience, the English version will prevail in case of any conflict or discrepancy in interpretation.
Section 24
Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service or any of our policies, or if you wish to exercise any of your rights as a consumer, please contact us through any of the following channels. Our support team is available 24/7 to assist you.
Roziyo Trading Private Limited — Alvencia™
Registered Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India
Phone
+91-9999715666Support Availability
24 hours a day, 7 days a week
You may also visit our Frequently Asked Questions (FAQs) page for immediate answers to common queries about orders, shipping, returns, and payments. We hope you enjoy being part of the Alvencia™ community.
Related Policy Documents
These Terms of Service were prepared specifically for Alvencia™, operated by Roziyo Trading Private Limited
(CIN: U52609UP2020PTC126907 | GST: 09AAKCR0819D1ZG).
These terms are legally effective and binding under Indian law.
Effective Date: 03 August 2026 | Last Updated: 03 August 2026 | Version 1.0
For questions, contact us at support@alvencia.com or call +91-9999715666 (available 24/7)
© 2026 Roziyo Trading Private Limited. All rights reserved. Alvencia™ is a registered brand.
Clean Ingredients
No Nasties, Just Results.
24x7 customer support
Email us anytime support@alvencia.com.
100% Cruelty-Free
Ethically Made, Never tested on animals
No Synthetic Fragrances/Colors
Zero Parabens, Silicones or Sulfates
COD Available
No Hidden Charges
spam not included
.