Terms of Service

Welcome to Alvencia™! These Terms of Service ("Terms") govern your access to and use of the Alvencia™ website (www.alvencia.com), our online store, and any related services provided by Alvencia™ (collectively, the "Service" or "Services"). By using our website or purchasing our products, you ("User" or "you") agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please refrain from using our site or services.

Throughout these Terms, "Alvencia™", "we", "us" or "our" refers to Roziyo Trading Private Limited, the owner and operator of the Services. We may update these Terms from time to time, and we'll notify you of any material changes, but it's also a good idea to review them periodically for updates.

We've written these Terms in plain language for your understanding, while still including the necessary legal protections. If you have any questions about these terms, feel free to contact us at support@alvencia.com – we're here 24/7 to help.

1. Account Registration & Usage

Eligibility: To use our Services, you must be at least 18 years of age or, if you are under 18, use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using our site, you represent that you meet this age requirement. We do not knowingly allow anyone under 18 to make purchases without parental consent (as also outlined in our Privacy Policy).
Account Creation: You can browse our site and products without creating an account. However, certain features (like order tracking, writing reviews, managing subscriptions, etc.) may require an account. If you choose to register, you agree to provide truthful, accurate, current, and complete information about yourself as prompted by the registration form. Don't impersonate someone else or create an account using false information.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password) and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account or a security breach, notify us immediately at support@alvencia.com. We have implemented strong security measures on our side (see Privacy Policy – Data Security), but your cooperation in keeping your password secure is crucial.
Account Termination: You can delete or deactivate your account at any time by contacting us. We reserve the right to suspend or terminate your account (or refuse service) at our discretion if we suspect fraudulent activity, violation of these Terms, or any behavior that harms Alvencia™ or other users. If we ever need to suspend/terminate your account, we will usually notify you explaining the reason, unless we are legally prevented from doing so or it involves malicious activity.
One Account Per User: Each individual user should have only one account for personal use. Creating multiple accounts to abuse promotions, refer yourself, etc., is against these Terms and may result in account(s) termination and forfeiture of associated benefits.

2. Purchases, Orders, and Pricing

Product Listings: We strive to display our products, including descriptions, images, and pricing, as accurately as possible. However, slight variations in color or packaging may occur due to photography and screen differences. We cannot guarantee that your device's display of any color or detail will be perfectly accurate. The inclusion of any products or services on the site does not imply or warrant that these products/services will be available at any time. We reserve the right to discontinue any product at any time.
Pricing: All prices on our website are listed in Indian Rupees (INR) by default. Prices are subject to change without notice, but once you place an order, the price you paid will not change for that order. We do our best to ensure correct pricing, but if an error is discovered (e.g., a product is listed at an incorrect price due to a typographical error or an error in pricing information), we reserve the right to refuse or cancel any orders placed for that product at the incorrect price. If your credit/debit card or other payment has already been charged for the purchase and your order is canceled due to a pricing error, we will issue a refund for the charged amount.
Taxes: Our product prices are inclusive of applicable taxes (GST) unless stated otherwise. During checkout, you will see a breakdown of price, taxes, and any applicable shipping fee (if any) before confirming your order. If we are required by law to collect additional taxes or levies, we will do so accordingly.
Order Process: When you place an order, you will receive an order confirmation via email/SMS summarizing the order details. This confirms that we received your order request. Order Acceptance occurs, and a contract of sale is formed, only when we dispatch the product(s) to you and send a shipping confirmation email/SMS. We reserve the right to refuse or cancel orders at any stage before dispatch under certain conditions (like pricing errors mentioned above, stock availability issues, unusual payment or order patterns suggesting possible fraud, or if we identify that an order violates our terms or policies). If we cancel an order after you have been charged, we will refund the full amount.
Payment: We offer various payment methods (credit card, debit card, UPI, digital wallets, net banking, Cash on Delivery, etc.). By providing payment information, you represent and warrant that you are authorized to use the payment method and that you authorize us (or our payment processor) to charge the full order amount. In case of payment failures, ensure your info is correct or try a different method. All payments are subject to verification and approval by the payment gateway and/or your card issuer. We are not responsible for any charges or fees (like foreign transaction or overdraft fees) that your bank or card issuer may apply.
Cash on Delivery (COD): If available and you choose COD, you agree to pay the order amount in cash to the delivery agent at the time of delivery. If you fail to make the payment at that time, we reserve the right to reclaim the products and potentially restrict your ability to use COD for future orders. Please note, repeated refusal of COD orders upon delivery might result in us disabling COD option for your account or requiring prepayment.
Order Modification and Cancellation by You: Once an order is placed, we start processing it swiftly. If you need to modify or cancel your order, contact us immediately (within 1 hour of ordering is ideal). We'll do our best to accommodate the request if the order hasn't been shipped. If it's already shipped, you can follow our Return process after receiving it. Pre-paid orders canceled before shipment will be refunded via the original payment method.
Electronic Communication: When you place an order or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically (via email, SMS, or via the site). We will communicate with you primarily through email or posting notices on the website. These electronic communications satisfy any legal requirement that such communications be in writing.

3. Shipping & Delivery

By purchasing, you agree to our Shipping Policy which is incorporated herein by reference. Here are some key points:

We currently ship only within India. Delivery timelines are as per our Shipping Policy (generally 2-5 business days). While we strive to meet these timelines, they are estimates and not guarantees.
Title to products and risk of loss transfers to you upon delivery to the address provided. We insure each purchase during the time it's in transit until it's delivered to you. If you have specified a recipient other than yourself for delivery (for example, a gift order), then signature by that recipient (or at that address) is deemed delivery to you.
It is your responsibility to provide a correct and complete shipping address. We are not liable for delays or non-delivery if you provide an incorrect address.
In case an order is undeliverable and returned to us (due to your unavailability, wrong address, etc.), we will attempt to contact you for a resolution. Additional shipping fees may apply for reshipment in some cases.
For further details (like how we handle lost packages, what happens in force majeure events, etc.), please refer to the full Shipping Policy section above. Using our Service means you accept those conditions as part of these Terms.

4. Returns & Refunds

By purchasing from Alvencia™, you also agree to our Return & Refund Policy, which is part of these Terms. In summary:

We accept returns of unused, sealed products within 30 days of delivery, as detailed in our Return Policy above. Products must meet the eligibility criteria.
If you return an item per policy, you can get a refund or store credit. Refunds for eligible returns will be processed as described in the Return Policy.
Certain items are non-returnable as outlined (e.g., opened products). We ask that you respect these guidelines for hygiene and safety reasons.
If you encounter any issue with a product (defect, damage, etc.), you must notify us as soon as possible. We will work with you to address it in line with our policies.
Abuse of the return policy (as determined by us, in our reasonable discretion) may result in refusal of returns, cancellation of orders, or even account suspension. We aim to be fair, and we expect the same fairness from our customers.

Please read the full Return & Refund Policy section for comprehensive understanding. By using the site, you confirm that you have read and agree to those terms.

5. Subscription Program

(If Alvencia™ offers product subscriptions or auto-refill services, those terms will apply; if not currently applicable, this section may be skipped.)

Subscription Service: Alvencia™ may offer a subscription-based purchase option for certain products, where you sign up to have the product delivered at regular intervals (e.g., monthly). By enrolling in a subscription, you authorize us to automatically charge your saved payment method and deliver the selected product per the frequency you choose.
Billing: The subscription will bill and charge you automatically at the interval selected (for example, if you subscribe on Jan 1 for a monthly plan, you'll be billed on Jan 1, Feb 1, and so on until canceled). The charge will include the product price (minus any subscription discount if offered), applicable taxes, and any shipping if applicable (though we often offer free shipping on subscriptions).
Subscription Discounts & Benefits: Subscribers might enjoy special pricing or perks (such as a discount on each order, freebies occasionally, priority customer service, etc.). These benefits are subject to change, but if we change a core benefit like price, we will notify you in advance.
Managing Subscriptions: You can manage or cancel your subscription anytime via your account dashboard or by contacting customer support. There's no lock-in period unless explicitly stated. To avoid receiving the next scheduled shipment, please cancel at least 48 hours before the next billing date. If a charge has already been processed for a shipment in progress, the cancellation will take effect after that shipment.
Failed Payments: If we're unable to process your subscription payment (e.g., card expired or insufficient funds), we will notify you and retry as per a schedule (usually we'll try again in 24 hours). If it continues to fail, we may skip that delivery and pause the subscription until you update payment info.
Changes and Termination: We reserve the right to discontinue the subscription program or certain products within it. If so, we will notify you and automatically cancel related subscriptions to avoid further charges, unless you opt for an alternative. We may also terminate or suspend a subscription if we suspect fraud or abuse of the program.
Applicable Policies: Subscriptions are subject to the same Shipping and Return policies. If a subscription delivery arrives and you need to return it, the standard 30-day return window applies from its delivery date.

6. Use of the Website – Permitted & Prohibited Actions

We grant you a limited, non-transferable, non-exclusive license to access and make personal use of our website. However, certain uses of the site and content are not allowed:

Personal, Non-Commercial Use: The site and its content (text, graphics, logos, images, product descriptions, PDFs, etc.) are intended for personal, informational, and shopping use. You may not use this site or its content for any commercial purpose (such as scraping our product listings to display on another site, or using our reviews/testimonials to promote other products) without our express written permission.
No Copying or Distribution: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express permission. This includes not only content but also things like not using automated means (bots, scrapers) to harvest information from the site. If you're a researcher or want to feature our content somewhere, contact us for permission.
No Harmful Interference: You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which it's hosted, or any server, computer, or database connected to our site. Any breach of security or attempt to disrupt the site's functioning is a serious offense and will be reported to law enforcement authorities with appropriate legal action taken.
No Impersonation or False Information: When interacting on our site (like leaving a review or contacting support), do not impersonate any person or entity or provide information that is false or misleading.
User-Generated Content: If our site allows you to post content (e.g., product reviews, comments, or Q&A), ensure your content is respectful, relevant, and does not contain profanity, hate speech, harassment, defamatory statements, or anything unlawful. We reserve the right to moderate, edit, or remove user-generated content at our discretion. By posting content on our site, you grant Alvencia™ a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, and display that content in connection with our business (for example, we might feature a great customer review on our homepage).
No Unauthorized Links or Framing: You may link to our homepage or product pages, provided you do so in a fair and legal way that doesn't damage our reputation or take advantage of it. However, you must not establish a link or use framing such that it suggests any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. Also, you cannot use our logo or other branding as part of a link without our written permission.

Violation of any of these rules may result in immediate termination of your right to use our Services and may expose you to legal liabilities.

7. Intellectual Property Rights

Ownership: All content on the Alvencia™ website – including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software – is the property of Roziyo Trading Private Limited or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. The compilation of all content on this site is our exclusive property.
Trademarks: "Alvencia™", our logo, and any other product or service name or slogan displayed on our site are trademarks of Alvencia™ (whether registered or under application) or are licensed for our use. You must not use any Alvencia™ trademarks or trade dress in connection with any product or service that is not Alvencia™'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Alvencia™. All other trademarks not owned by Alvencia™ that appear on this site (for example, the names of ingredients or other brands mentioned for informational purposes) are the property of their respective owners.
Limited License: As a user, you have permission to temporarily download one copy of materials (like product information or FAQs) for personal, non-commercial transitory viewing. This is the grant of a license, not a transfer of title. Under this license, you may not:
- Modify or copy the materials for commercial use.
- Use the materials for any commercial purpose or public display (commercial or non-commercial) without attribution or permission.
- Attempt to decompile or reverse engineer any software contained on the Alvencia™ website.
- Remove any copyright or other proprietary notations from the materials.
- Transfer the materials to another person or "mirror" the materials on any other server.
Feedback: We love hearing from you. If you send us any ideas, suggestions, or feedback regarding our products or services ("Feedback"), you agree that we can use and share such Feedback for any purpose without compensation to you. By sending us Feedback, you grant us a worldwide, perpetual, irrevocable, sublicensable license to use and incorporate it into our products or services. (In plain terms: If you suggest a new product idea or improvement and we end up using it, that's ours to use and you won't sue us for it or claim a right to it.)

8. Disclaimers

General Disclaimer: While we strive to ensure that all information on our site is accurate and up-to-date, the Alvencia™ website and all information, content, materials, products (including software), and services included on or otherwise made available to you through our site are provided on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content or materials included therein. You expressly agree that your use of the site and our products is at your sole risk.

Product Effectiveness: We stand by the quality of our products, but individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are cosmetic (and in some cases, wellness) products, not medications. Any testimonials or reviews on our site reflect individual experiences and do not guarantee that you will achieve the same results. Skin and hair can react differently from person to person. If you have specific health conditions or concerns, you should consult a dermatologist or medical professional before using new products.
No Medical Advice: Any health or wellness information provided by Alvencia™ (through blog articles, Q&A, or customer support) is for general informational purposes and is not a substitute for professional medical advice. While we may mention studies or scientific information about ingredients, this should not be interpreted as specific advice for your condition. Always perform a patch test when trying a new product to check for allergies or sensitivities. If you experience any adverse reaction, discontinue use immediately and, if necessary, seek medical attention.
Website Information: The content on the website (including product descriptions, ingredient lists, how-to guides, etc.) is periodically updated. However, Alvencia™ does not warrant that any of the materials on its website are accurate, complete, or current at all times. There might be occasional typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted an order).
Third-Party Links & Content: Our site may contain links to third-party websites or content (like blog references, ingredient research articles, or social media). These are provided for convenience or reference. Alvencia™ does not endorse and is not responsible for the content, accuracy, or opinions expressed in such third-party websites. If you decide to access any external site linked from Alvencia™, you do so at your own risk. We recommend reviewing their terms and privacy policies, as they may differ from ours.
Service Availability: We strive to keep our website up and running smoothly. However, we do not guarantee that the site will be available uninterrupted or error-free at all times. Occasional downtime for maintenance or technical issues may occur. We will try to schedule maintenance during off-peak hours to minimize inconvenience. That said, access to the site may be suspended temporarily or permanently without notice in cases of system failure, required maintenance, or unforeseen circumstances. We are not liable for any losses due to the site being unavailable or slow.

9. Limitation of Liability

To the fullest extent permitted by law:

No Consequential Damages: Alvencia™ (including its officers, directors, employees, affiliates, and agents) shall not be liable for any indirect, incidental, special, consequential or exemplary damages that result from the use of, or inability to use, our Services. This includes, for example, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Cap on Liability: In no event shall Alvencia™'s total liability to you for all claims arising from or related to the use of the Services or products (whether in contract, tort, or any other legal theory) exceed the amount you paid to Alvencia™ for the specific product or service in question. For example, if you purchased a product for ₹500 and have a claim related to that product, our maximum liability will be ₹500. If the claim does not relate to a purchase (perhaps something about site usage), then our liability will not exceed ₹500 in aggregate.
Product Liability: We manufacture our products to high standards, but in the unlikely event a product causes physical harm due to a manufacturing defect, our liability will be limited to the replacement of the product or a refund of its purchase price. We will not be liable for any adverse reactions or damages resulting from misuse of the product (e.g., using a product not as directed, or using it after its expiry date, or combining it with incompatible products not recommended). Always read the instructions and warnings on the label.
Third-Party Acts: We are not responsible for acts outside our control, such as delays or failures caused by our shipping partners, payment processors, or any third-party integrations. However, we will reasonably assist in resolving issues caused by third parties as part of our commitment to customer service.
Your Responsibility: You assume sole responsibility for any damage to your computer system or loss of data that results from download of any material from our site. We have security measures (and we certainly do not knowingly include malware), but we can't guarantee the internet is 100% safe. Use up-to-date antivirus software as a precaution.
Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. If laws that apply to you do not allow the exclusions or limitations above, those exclusions may not apply to you, in which case our liability will be limited to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify, defend and hold harmless Roziyo Trading Private Limited and its affiliates, and their directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) that arise from or relate to:

Your use (or misuse) of the website or products,
Your violation of these Terms or of any law or the rights of any third-party,
Any content you post or actions you take through the site (for example, if you write something defamatory in a review or infringe someone's copyright and that results in a claim against us).

We reserve the right to handle our legal defense as we see fit, including choosing our counsel, and you agree to cooperate with us in the defense of any such claims. This means we might require you to provide information or take actions to assist in defending a claim (for instance, providing a statement if someone wrongly accuses us over something you did).

11. Governing Law & Dispute Resolution

Governing Law: These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Essentially, if there's a dispute, we look to Indian law to interpret this contract and resolve the issue.
Jurisdiction: In the event of any disputes arising out of or relating to these Terms or your use of our Services, the courts of Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction. You consent to personal jurisdiction and venue in these courts. However, before going to court, we strongly encourage and are open to resolving disputes informally or through mediation/arbitration if both parties agree.
Arbitration (Optional): We may include an arbitration clause here to streamline dispute resolution. For now, any dispute which cannot be resolved amicably within 30 days of a notice of dispute by one party to the other, shall be finally settled by binding arbitration conducted under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English, by a single arbitrator appointed by mutual consent (or if not, in accordance with the Act). The venue for arbitration shall be Ghaziabad, Uttar Pradesh. Each party shall bear its own costs for arbitration, and share the arbitrator's fee equally, unless the arbitrator decides otherwise in the award. The award of the arbitrator shall be final and binding on the parties.
Limitation on Claims: Any cause of action or claim you may have arising out of or relating to the use of the Service or these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently waived (this is a common clause to prevent very old claims).

12. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. If we make material changes, we will make reasonable efforts to notify you (e.g., via a prominent notice on our site or an email if you have an account). It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes. If you do not agree to the new terms, please stop using the Services.

13. Miscellaneous

Entire Agreement: These Terms, along with any policies or operating rules posted by us on this site (including the Privacy Policy, Shipping Policy, Return Policy, etc.), constitute the entire agreement and understanding between you and Alvencia™, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any previous versions of the Terms of Service).
Severability: In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.
No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Alvencia™.
Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to others (for example, if there's a restructuring or sale of the business) – in such case, the Terms will continue to apply to your relationship with the new entity.
Headings: The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Language: These Terms are made in English. If we provide a translation in another language for convenience, the English version will prevail in case of any conflict or discrepancy in interpretation.

14. Contact Information

If you have any questions or concerns about these Terms of Service, or if you need to reach us for any reason, our support team is available 24x7 to assist you:

Email: support@alvencia.com
Phone: +91-9816541922 (24/7 customer support)
Postal Address:
Alvencia™
Roziyo Trading Pvt. Ltd.
Office No. 505, Tower 2, SG Alpha, Sector -9, Vasundhara,
Ghaziabad, Uttar Pradesh 201012
India

We are always here to clarify our policies, help you understand your rights under this agreement, and address any issues you might face. Your satisfaction and trust are important to us, and we hope you enjoy being part of the Alvencia™ community!

(By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.)