Contact Us
We love hearing from you! Whether you have a question, feedback, or need assistance with anything at all, the Alvencia™ Customer Support Team is here to help. We pride ourselves on being responsive, friendly, and available round the clock to ensure you have the best experience with our brand.
The easiest way to reach us is via email. Write to us at support@alvencia.com for any queries or support needs.
We monitor this inbox 24 hours a day, 7 days a week. You can expect a quick, helpful reply – often within a few hours or sooner.
Live Chat
Prefer real-time conversation? Use the Live Chat feature on our website (look for the chat icon at the bottom corner of the site).
Our customer care representatives are online 24x7 to assist you with quick questions, product recommendations, or any immediate concerns.
Phone Support
Call our customer support helpline at +91-9816541922.
We're available on call 24/7, including weekends and holidays. If we miss your call, please leave a voicemail or drop an SMS/WhatsApp to the same number.
Mailing Address
Alvencia™
Roziyo Trading Pvt. Ltd.
Attn: Customer Care
Office No. 602, Tower 2, SG Alpha, Sector -9, Vasundhara,
Ghaziabad, Uttar Pradesh 201012
India
(This is our warehouse and operations address. We do not have a physical storefront.)
Social Media
Connect with us via our social media channels. We're active on Instagram and Facebook – just search for @alvenciaco.
Follow us for the latest updates, tips, and customer stories!
Live Chat & 24x7 Support
We want you to know that we truly mean it when we say we're here 24x7. Skincare and haircare questions don't follow a 9-to-5 schedule, and neither do we!
Whether it's a midnight shopping spree or an early morning concern, we're just a message or call away. Our team works in shifts to cover all hours, including holidays, because we know issues can arise anytime.
What to Expect
When you contact Alvencia™, you can expect a friendly professional on the other end who genuinely cares. We'll listen to your question or issue attentively and do our best to resolve it in the first interaction.
For product or skincare advice, our team is trained in the basics of dermatology and product knowledge to guide you (and they have experts on standby for tougher questions). For order or policy-related queries, we have all your order information at our fingertips and the authority to make things right.
If your query requires follow-up (e.g., investigating a lost package with a courier or consulting our formulation team about an ingredient question), we will keep you updated regularly until it's resolved. Transparency and communication are key values for us.
Feedback and Collaboration
Feedback and Suggestions:
We absolutely welcome feedback! If you have suggestions on how we can improve our products or services, or if you want to share your success story with Alvencia™ products, please do. We often pass on customer suggestions to our product development and leadership team – some of our best ideas come from you.
Collaboration and Press:
For partnership inquiries, reseller requests, or press contacts, you can use the email concierge@alvencia.com. We love collaborating with like-minded individuals and brands (whether you're a blogger, influencer, dermatologist, or business). Let's create something great together!
Lastly, we want to thank you for being a part of the Alvencia™ journey. Your trust and support mean the world to us. We are always at your service and look forward to delighting you at every step.
Stay in touch, and remember – we're just one click or call away whenever you need us!
Warm regards,
Team Alvencia™
Customer Happiness Center
Company Information
Brand Name: Alvencia™
Company Name: Roziyo Trading Private Limited
PAN Number: AAKCR0819D
GST Number: 09AAKCR0819D1ZG
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