Contact Us
Roziyo Trading Private Limited | Alvencia
Contact Us
We love hearing from you. Whether you have a question about your order, a product, or anything else, the Alvencia™ Customer Support Team is here to help. Reach out through any of the channels below and we will get back to you as quickly as possible.
A Few Hours
Typical Email
Response Time
24x7
Phone & Live Chat
Support
Every Day
Including Weekends
& Holidays
30 Days
Grievance
Resolution Window
Ways to Reach Us
Phone Support
Speak directly with our support team any time, including weekends and public holidays. If we miss your call, leave a voicemail or send an SMS/WhatsApp to the same number and we will get back to you.
+91-9999715666Live Chat
Get instant answers 24x7 using our live chat feature. Look for the chat icon on the bottom right of alvencia.com.
Start a Chat on alvencia.comSocial Media
Connect with us on Instagram and Facebook for updates, tips, and customer stories. Search for @alvenciaco on either platform.
@alvenciacoWhat to Expect When You Contact Us
When you contact Alvencia™, you will hear from a real member of our team who genuinely cares about resolving your question, ideally in the very first reply. For product and hair-care questions, our team is trained in the basics of the product and can bring in a specialist for anything more technical.
If your query needs follow-up - for example, tracing a delayed courier or checking an ingredient question with our formulation team - we will keep you updated regularly until it is fully resolved. Transparency and communication matter to us.
Send Us a Message
Fill in the form below and we will get back to you as soon as possible - most messages receive a reply within a few hours. Fields marked with * are required.
Our Business Information
Registered Office
Office Space No. 505, 5th Floor,
Plot No. 9/INS-11, Sector-9,
Vasundhara, Ghaziabad,
Uttar Pradesh 201012, India
This is our warehouse and operations address; we do not have a walk-in storefront.
Support Hours
Email, phone, and live chat are all monitored round the clock, in Indian Standard Time (IST, UTC+5:30).
Legal Details
Roziyo Trading Private Limited
Alvencia
U52609UP2020PTC126907
09AAKCR0819D1ZG
AAKCR0819D
How to Help Us Help You Faster
When contacting us, including the right information from the start means we can resolve your query on the very first reply - without any back and forth. Here is what to include depending on your query type:
📦 Order Queries
- Your order number (e.g. 215455)
- Registered email address or phone number
- Name of the product
- Description of the issue
- Photos or video if item is damaged or incorrect
💳 Payment Queries
- Your order number
- Payment method used
- Transaction date and approximate amount
- Bank transaction reference number (UTR / RRN)
- Screenshot of bank statement if needed
🔄 Return or Refund
- Your order number
- Product name and the issue
- Clear photos or video of the product
- Whether you prefer a refund or exchange
- For COD refunds: your bank account or UPI details
❓ Product Queries
- Product name or URL from the website
- Your specific question about the product
- Any relevant details such as your hair type, current routine, or how you plan to use the product
- Whether you have already purchased or are considering a purchase
Feedback & Collaboration
Feedback and suggestions: We welcome your feedback. If you have suggestions on how we can improve our products or services, or want to share your success story with Alvencia™ products, please do - customer suggestions regularly reach our product development and leadership team, and some of our best ideas come from you.
Partnerships and press: For collaboration, reseller, or press enquiries, write to us at concierge@alvencia.com. We love collaborating with like-minded individuals and brands, whether you are a blogger, influencer, dermatologist, or business.
Thank you for being part of the Alvencia™ journey - we are always at your service and just one message or call away.
Warm regards, Team Alvencia™
Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Roziyo Trading Private Limited has designated a Grievance Officer to address complaints and concerns from users and consumers. If your issue has not been resolved satisfactorily through our regular support channels, you may escalate it to our Grievance Officer.
Designation
Grievance Officer
Company
Roziyo Trading Private Limited (Alvencia)
Phone
Address
Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
Resolution Timeframe
Acknowledged within 2 business days | Resolved within 30 days
If your complaint remains unresolved after contacting our Grievance Officer, you have the right to approach the National Consumer Helpline at 1800-11-4000 or 14404, file a complaint online at consumerhelpline.gov.in, or submit a formal complaint through the e-Jagriti portal at e-jagriti.gov.in.
Before You Contact Us - Quick Answers
Many common questions are already answered in our policy pages and FAQ section. You may find the answer you need instantly without waiting for a response:
Frequently Asked Questions
Quick answers to common queries
Return & Refund Policy
How to return or get a refund
Shipping Policy
Delivery timelines and coverage
Order Cancellation Policy
How to cancel your order
Payment Policy
Accepted payment methods
Privacy Policy
How we protect your data
This page belongs to alvencia.com, operated by Roziyo Trading Private Limited (CIN: U52609UP2020PTC126907 | GSTIN: 09AAKCR0819D1ZG). Registered at Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India. All disputes are subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.
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