Placing an order on alvencia.com is straightforward. Browse our catalogue or use the search bar to find the product you want. Click on the product to open its listing page, where you will find the full description, images, price, and available variants such as size or quantity. Select your preferred variant and click Add to Cart.

When you are ready to purchase, go to your cart and click Proceed to Checkout. Enter your delivery address and contact details, choose your preferred payment method, review your order summary, and confirm the purchase. You will receive an order confirmation email immediately after your order is placed, containing your order number and a summary of what you ordered - keep it for your records.

Order modifications are only possible if your order has not yet been dispatched from our facility. Our order processing time is 1 business day - orders placed before 12:00 PM IST on a business day are typically dispatched the same day, while orders placed after that cutoff, or on a Sunday or public holiday, are dispatched on the next business day.

If you need to change the delivery address, swap a product variant, or adjust the quantity, please contact us as quickly as possible at support@alvencia.com or call us at +91-9999715666 (we're available 24x7). Acting quickly gives us the best chance of making the change before dispatch.

An order confirmation email is sent automatically to the email address you provided at checkout, immediately after your order is placed. If you have not received it, please take the following steps:

• Check your spam, junk, or promotions folder - confirmation emails sometimes get filtered.
• Verify that you entered the correct email address at checkout. A small typo can redirect the email elsewhere.
• Wait up to 15 minutes, as there can occasionally be a short delay in email delivery.
• If you still have not received it, contact us at support@alvencia.com or via live chat with the name and email address you used at checkout. We will look up your order and resend the confirmation.

Yes - every product sold on alvencia.com is genuine Alvencia™ product. Before your order is packed, our team conducts a final quality check on each item to make sure you receive the correct product in good condition. In the rare case that something is out of stock or there is an unforeseen issue, we will inform you promptly by email or phone.

If you ever receive a product you believe is not in the condition it should be, contact us immediately at support@alvencia.com and we will investigate and make it right.

Yes. A proper GST tax invoice is issued for every order placed on alvencia.com. The invoice is sent to your registered email address and is also included with your shipment. All prices on our website are inclusive of GST, so the invoice reflects exactly what you paid.

Our GSTIN is 09AAKCR0819D1ZG, registered to Roziyo Trading Private Limited (trading as Alvencia™). If you need any assistance with your invoice, email support@alvencia.com with your order number.

Our order cut-off time is 12:00 PM IST on any business day (Monday to Saturday, excluding public holidays).

Orders placed before this cut-off time on a business day will often be dispatched the same day. Orders placed after the cut-off, or on a Sunday or public holiday, will be dispatched on the next business day.

Our standard order processing time is 1 business day. Once your order is packed and handed to our courier partner, you will receive a shipping confirmation email or SMS with your tracking number.

We currently ship only within India. We do not offer international shipping - if you are located outside India, we are unable to fulfil an order at this time, though we would love to hear from you at support@alvencia.com if you're interested in our products so we can note it for the future.

Within India, we deliver to pin codes across all states and union territories via our logistics partners. If you are unsure whether we can deliver to your specific pin code, please contact us before placing your order. Please note we cannot currently ship to PO Boxes or military addresses (APO/FPO) - a full street address is required.

All orders are shipped from our registered office and fulfilment facility, located at:

This is our single dispatch location. All orders are packed and handed to our courier partners from this address, and the sender name on your package will appear as Alvencia or Roziyo Trading Private Limited.

Here is the complete timeline from the moment you place your order to the moment it reaches you:

• Order Processing Time: 1 business day. Orders placed before our 12:00 PM IST cut-off on a business day are typically dispatched that same day.
• Delivery Time (from the date of dispatch): metro cities and state capitals typically take 2-3 business days; other cities and towns typically take 3-5 business days; remote or rural areas can take up to 5-7 business days, depending on connectivity.

Once your order has been dispatched, we will send you a shipping confirmation email and SMS containing your tracking number and a link to track your parcel. If you have an Alvencia™ account, you can also find your tracking details in your order history.

Tracking information can take some time to become active on the courier's system after dispatch, since the parcel needs to be scanned at its first collection point. If you encounter any issues with tracking - for example, no update for more than 48 hours, or a delivery-attempt notice you don't understand - please contact us at support@alvencia.com or via live chat and we will look into it with the courier on your behalf.

We offer free standard shipping on all orders across India, with no minimum order value and no hidden charges added at the final step. The price you see at checkout is the exact total you pay, inclusive of GST.

A short pause in tracking updates is relatively common and usually happens when a parcel is in transit between two courier sorting facilities - it does not necessarily mean your parcel is lost. If there has been no update for more than 48 hours, or you're unsure about a delivery-attempt notice, please contact us at support@alvencia.com or via live chat with your order number and tracking number, and we will investigate with the courier partner.

If a package is confirmed lost by the courier, we will take full responsibility - you will be offered a free replacement shipment (subject to stock availability) or a full refund, whichever you prefer.

Our courier partners usually make up to 2-3 delivery attempts. If you're not available, they may contact you by phone, so please make sure the number on your order is reachable. If the package remains undelivered after the final attempt, it will be marked undeliverable and returned to our warehouse.

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, the item must be:

• In its original, unused, and unopened condition - because of hygiene and safety standards for haircare and skincare products, the product packaging (bottle, jar, tube, etc.) must still be sealed. You're welcome to open the outer delivery box to inspect the item, but the hygiene seal on the product itself needs to be intact for it to be returnable.
• In its original packaging, with all boxes, tags, inserts, and any bundled freebies included.
• Accompanied by a valid proof of purchase (your order number or invoice).

Return shipping is free - we provide a prepaid return label or arrange a courier pickup at no cost to you. For the full details, please visit our Return and Refund Policy page.

Starting a return is simple. Please follow these steps:

1. Contact us within 30 days of delivery: Email support@alvencia.com, use our 24x7 live chat, or call +91-9999715666. Include your order number, the item you wish to return, and your reason for returning it - a photo helps if you're reporting damage or a wrong item.
2. Receive our decision: Since we're available around the clock, our team typically responds within a few hours. If approved, we'll issue a Return Authorization along with a free prepaid return label, or arrange a reverse pickup from your address - whichever is more convenient.
3. Pack and hand over: Pack the item securely in its original packaging, attach the return label if we've sent one, and hand it to the pickup agent (or drop it off, if you're shipping it yourself) - keep any pickup acknowledgement or receipt until your refund is confirmed.
4. Inspection and refund: We typically inspect returned items within 48 hours of receiving them at our facility, and your refund is processed within 7 days of us receiving your return.

Yes, we accept exchanges for eligible products. Simply let us know you'd like an exchange when you contact us to initiate your return, and our team will guide you through the process.

The same eligibility conditions as a standard return apply - the item must be unused, sealed in its original packaging, with all tags and accessories intact. To start an exchange, email support@alvencia.com with your order number and what you'd like in return.

The following are not eligible for return under our standard policy:

• Products that have been opened (seal broken) and/or used, simply for a change of mind - unless there was a genuine quality issue or the product arrived damaged or contaminated.
• Gift cards or store credit - these are treated as cash equivalents and are non-returnable and non-refundable, except as required by law.
• Free gifts or promotional items received as part of a promotion - if you're returning an order that included a free gift, we may ask you to return the gift as well, or its value may be deducted from your refund.
• Items with removed, damaged, or missing original tags, labels, or hygiene seals.
• Items with missing accessories, inserts, or original packaging.
• Items damaged by the customer after delivery through misuse or neglect.
• Items returned after the 30-day window, except for valid quality or safety claims.
• Items marked Final Sale or non-returnable at the time of purchase.
• Items sent back without a prior-approved Return Authorization.

If you're unsure whether your item qualifies, contact us at support@alvencia.com before sending anything back and we'll advise you.

We sincerely apologise if your order arrived damaged, leaking, defective, or incorrect. Please contact us within 48 hours of delivery at support@alvencia.com with:

• Your order number.
• Clear photographs of the item and its outer packaging.
• A brief description of the issue.

We'll treat it as a priority case and fast-track a replacement at no extra cost, or issue a full refund - your choice. These cases aren't tied to the standard 30-day window as long as they're reported promptly. If we sent the wrong item, keep it sealed, let us know, and we'll arrange a pickup while dispatching the correct item to you, at no additional cost.

Return shipping is free for approved returns. Once your return is approved, we either send you a prepaid return label or arrange a reverse pickup directly from your address - there's no shipping cost to you at any point.

Once we receive your returned item, we typically inspect it within 48 hours. Your refund is then processed within 7 days of us receiving your return, to your original payment method or as Alvencia™ store credit, whichever you prefer.

You'll receive an email confirmation the moment your refund is initiated from our side. The exact date the credit appears in your account depends on your bank or payment provider's own processing time, which is outside our control and may add a little extra time beyond our 7-day window.

You have two options when we process your refund:

• Original Payment Method: If you paid by card, net banking, UPI, or digital wallet, we credit the refund back to that same method.
• Alvencia™ Store Credit: Alternatively, you can choose store credit - a gift card or coupon code equivalent to your refund amount, which you can use right away on our website. Store credit is typically issued as soon as your return is approved, and we sometimes add a small bonus as a thank-you for choosing this option.

Just let us know your preference when you contact us to start the return.

Since COD payments are collected in cash and aren't linked to an online payment account, we can't reverse them automatically. Here is how COD refunds work:

1. Initiate your return request by contacting us at support@alvencia.com within 30 days of delivery.
2. Once your return is approved, we'll send you a secure refund form by email - you can provide either your bank account number and IFSC code, or your UPI ID, or choose store credit instead.
3. Ship the item back using our free return method (prepaid label or pickup).
4. After we receive and inspect the item, we'll transfer the refund to your bank account or UPI ID within 7 days of receiving your return. COD refunds cannot be issued as cash.

If it has been more than 7 days since we confirmed your refund and the amount has not appeared in your account, please take these steps first:

1. Check your bank statement, passbook, or payment app transaction history carefully - refunds sometimes appear under a different description or reference code.
2. Contact your bank or payment provider directly and ask them to check for any pending credit linked to Roziyo Trading Private Limited or Alvencia.
3. For UPI or wallet refunds, check the full transaction history in the app, including the "Received" or "Credits" section.

If the refund is still not visible after that, email us at support@alvencia.com with your order number and a copy of our refund confirmation email, and we'll investigate with our payment partner.

We accept a wide range of payment methods so you can pay in whatever way is most convenient:

• Credit Cards - Visa, Mastercard, American Express, RuPay
• Debit Cards - all major Indian bank debit cards
• UPI - Google Pay, PhonePe, Paytm, BHIM, and any UPI-enabled app
• Net Banking - all major Indian banks
• Digital Wallets - where supported
• Cash on Delivery (COD) - available for eligible pin codes across India
• Buy Now Pay Later (BNPL) - available through supported providers at checkout, where offered

All online payments are processed through Razorpay, our RBI-regulated payment gateway partner, using PCI-DSS-compliant, 256-bit SSL-encrypted infrastructure. We do not store your card number, CVV, or banking credentials on our systems at any point.

Yes. Here is what we have in place to protect your payment and personal information:

• 256-bit SSL encryption across our website, not just at checkout.
• PCI-DSS compliant payment processing through Razorpay, our payment gateway partner.
• We never see or store your card number, CVV, or banking credentials - these are entered directly within the payment gateway's secure environment.
• Our website is hosted on secure, industry-standard infrastructure.

If you ever receive a suspicious email, call, or message claiming to be from Alvencia and asking for payment details, OTPs, or card information, do not respond - we will never ask for such information outside the official checkout process on alvencia.com.

This is typically caused by a temporary communication error between your bank and the payment gateway. In most cases, your bank reverses the amount automatically without any action needed from your end, though the exact timing depends on your bank's own process.

In the meantime, please do the following:

1. Do not attempt the payment again before contacting us - you may end up being charged twice.
2. Check your email for an order confirmation. If none arrived, the order likely was not placed successfully in our system.
3. Email us at support@alvencia.com with your name, the email address used at checkout, the approximate date and time of the payment attempt, and the amount deducted. We will investigate.

Yes, you can cancel your order at no cost if it has not yet been dispatched. Contact us as quickly as possible at support@alvencia.com or call +91-9999715666 with your order number and reason for cancellation. Since our processing time is 1 business day (with a 12:00 PM IST dispatch cut-off), acting quickly gives us the best chance of cancelling before dispatch.

If your order has already been dispatched, cancellation is no longer possible - you will need to receive the delivery and then initiate a return within our 30-day return window.

In rare circumstances, we may need to cancel an order from our side. This could happen if:

• The product becomes unexpectedly out of stock after your order is confirmed.
• A pricing error is discovered on the product listing.
• The delivery address is in a pin code we are unable to service, or is a PO Box/military address.
• Payment verification is unsuccessful or a fraudulent transaction is flagged.

If we cancel your order for any of these reasons, we will notify you promptly by email and issue a full refund to your original payment method, and we will always explain the reason clearly.

Minor variation between product photographs and the physical product is a common and widely accepted part of online shopping - it happens because photos are taken under studio lighting and can look different depending on your device's screen and colour settings. This does not constitute a defect on its own.

If the product you received is substantially and noticeably different from what was shown in the listing, please contact us at support@alvencia.com with photographs and we will assess your case as an incorrect item, resolved through our return and replacement process.

We do our best to restock popular products regularly, but availability depends on our production and supply timelines, which vary by product. If a product is showing as out of stock, use the "Notify Me" or "Back in Stock" option on the product page if available, and we'll email you as soon as it's restocked. You can also email support@alvencia.com for an estimated timeline if we have one.

Yes, we make every effort to display accurate product quantity, ingredients, and usage guidance on each listing page. If you have a question about a specific product before purchasing - for example, whether it suits your hair or skin type - contact us at support@alvencia.com and our team will help.

No, you do not need an account to place an order on alvencia.com - you can check out as a guest using just your name, email address, phone number, and delivery address.

Creating a free account does have some advantages, though - it lets you view your order history, track current orders, save delivery addresses, and manage your returns more easily. You can create one at any time from alvencia.com.

We collect only the personal information necessary to process your order, deliver it, and provide support - used for order fulfilment, customer service, transactional communications (confirmations, tracking, refund notices), and, where you've explicitly consented, marketing.

We do not sell, rent, or trade your personal information to any third party for their commercial purposes. We share your data only with the specific service providers necessary to fulfil your order - such as our courier partners and our payment gateway - and only to the extent required for those purposes.

We comply with the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023. You have the right to access, correct, or request deletion of your personal data at any time. For full details, please read our Privacy Policy.

You can unsubscribe from marketing emails at any time using the Unsubscribe link at the bottom of any marketing email we send.

To opt out of SMS or WhatsApp marketing, or all marketing channels at once, email support@alvencia.com with the subject line "Unsubscribe" and specify which channels you'd like to opt out of. We will process your request within 2 business days.

You have the right to access, correct, or request deletion of any personal information we hold about you. Email us directly at privacy@alvencia.com with your full name, registered email address, and your specific request. We will acknowledge it within 2 business days and respond fully within 30 days.

You can reach our customer support team through any of the following channels, all available 24x7, including weekends and holidays:

• Email: support@alvencia.com - we monitor this inbox around the clock and typically reply within a few hours.
• Phone: +91-9999715666 - if we miss your call, leave a voicemail or send an SMS/WhatsApp to the same number.
• Live Chat: Available on alvencia.com around the clock.

For partnership, collaboration, or press inquiries, email concierge@alvencia.com. For privacy or data protection matters, or to raise a formal grievance, email privacy@alvencia.com.

alvencia.com is owned and operated by Roziyo Trading Private Limited, trading as Alvencia™. Here are our full registration details:

• Legal Company Name: Roziyo Trading Private Limited
• Trading Name: Alvencia™
• CIN: U52609UP2020PTC126907
• GSTIN: 09AAKCR0819D1ZG
• PAN: AAKCR0819D
• Registered Address: Office Space No. 505, 5th Floor, Plot No. 9/INS-11, Sector-9, Vasundhra, Ghaziabad, Uttar Pradesh 201012, India

You can verify our company registration independently through the Ministry of Corporate Affairs portal at www.mca.gov.in and our GST registration at www.gst.gov.in. For more about us, visit our About Alvencia page.

If a complaint hasn't been resolved to your satisfaction by our support team, you may escalate it to our designated Grievance Officer at privacy@alvencia.com. Please include your full name, order number, a description of the issue, and a summary of your previous communication with our support team.

Our Grievance Officer will acknowledge your complaint within 2 business days and provide a formal response within 30 days of receiving it, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

If your complaint remains unresolved, you may reach the National Consumer Helpline at 1800-11-4000 or via consumerhelpline.gov.in, file a case online at edaakhil.nic.in, or approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, based on the value of your claim. All disputes are subject to the jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.