100%

Secure &
Encrypted Payments

RBI

Authorised Payment
Gateway Partners

COD

Cash on Delivery
Available

Clear

Itemised Pricing
at Checkout

GST

Inclusive Pricing
on All Products

Accepted Payment Methods

Alvencia accepts a wide range of payment methods to make your checkout experience as convenient as possible. All online payments are processed securely through our secure, PCI-DSS compliant payment gateway partners, in compliance with RBI regulations governing payment aggregators in India. We currently accept the following payment methods:

Payment Gateway and Security

All online payments on alvencia.com are processed through our secure, PCI-DSS compliant payment gateway partners. Our payment gateway partners are authorised by the Reserve Bank of India (RBI) as Payment Aggregators and operate in compliance with RBI's Payment Aggregator and Payment Gateway guidelines.

When you initiate a payment on alvencia.com, you are redirected to a secure, encrypted payment page hosted by our payment gateway partner. Your payment details — including card numbers, CVV, UPI PIN, and banking credentials — are entered directly in that secure environment and are never transmitted to or stored on Alvencia's servers.

Pricing, Taxes, and GST

All prices displayed on alvencia.com are listed in Indian Rupees (INR) and are inclusive of all applicable Goods and Services Tax (GST) unless explicitly stated otherwise. Prices are subject to change without notice, but once you place an order, the price you paid will not change for that order.

If a pricing error is discovered (for example, a product listed at an incorrect price due to a typographical or system error), we reserve the right to refuse or cancel any order placed for that product at the incorrect price. If your payment has already been charged and your order is cancelled due to a pricing error, we will issue a full refund for the amount charged.

Roziyo Trading Private Limited is a GST-registered business with GSTIN 09AAKCR0819D1ZG under the Integrated Goods and Services Tax (IGST) and Central Goods and Services Tax (CGST) Acts. A valid GST invoice will be issued for every purchase made on alvencia.com and will be sent to your registered email address.

During checkout, you will see a breakdown of the price, applicable taxes, and any shipping fee (if any) before you confirm your order.

Order Confirmation and Payment Verification

Once you place an order, you will receive an Order Confirmation via email/SMS summarising your order details — your order number, items ordered, the total amount charged, and the delivery address. This confirms that we have received your order request.

Order Acceptance, and the contract of sale, is formed only when we dispatch the product(s) to you and send a shipping confirmation email/SMS — not at the time of order confirmation. We reserve the right to refuse or cancel an order at any stage before dispatch, including in cases of a pricing error, stock availability issues, unusual payment or order patterns suggesting possible fraud, or if we identify that an order violates our terms or policies. We may contact you via your registered email or phone number to complete verification. If we cancel an order after you have been charged, we will refund the full amount.

If you do not receive an order confirmation within 30 minutes of completing payment, please check your spam or junk folder first. If it is still not found, contact us at support@alvencia.com with your payment transaction ID and we will resolve it promptly.

Cash on Delivery (COD) — Detailed Policy

Cash on Delivery is available for eligible pin codes. When you select COD at checkout, no payment is charged at the time of placing the order — payment is collected in cash by our delivery partner at the time of delivery.

COD Terms and Conditions:

• COD is available only for eligible pin codes as determined by our logistics partners at the time of checkout. If COD is not available for your pin code, this option will not be shown during checkout.
• Please have the exact amount ready at the time of delivery. Our delivery partners may not always carry change.
• If you are unable to make full payment at the time of delivery, we reserve the right to reclaim the product(s) from you.
• Repeated refusal of COD orders at the time of delivery may result in COD access being restricted for your account in future orders, or prepayment being required for subsequent orders.
• Once an order is placed, we begin processing it swiftly. If you need to modify or cancel a COD order, please contact us immediately (within 1 hour of ordering is ideal) at support@alvencia.com and we will do our best to accommodate the request if it has not yet been dispatched. If it has already been dispatched, you may return the item after delivery under our Return & Refund Policy.
• In the event of a return or refund for a COD order, since no online payment was collected, the refund amount will be transferred to your bank account or UPI ID. No cash refunds are issued. You will need to provide your bank account details or UPI ID when requested by our support team during the return process.

Payment Failure

Payment failures can occur for a number of reasons, including insufficient balance, incorrect card details, bank-side authentication failure, session timeout, or temporary technical issues. If your payment fails, your order will not be confirmed and no amount will be deducted from your account. If your payment fails, please double-check your details or try a different payment method.

However, in some cases, your bank or payment provider may place a temporary hold on the amount (sometimes called an "authorisation hold" or "pending transaction"). This is a standard banking procedure and the held amount is typically released by your bank within a few business days, depending on your bank's internal clearing process. Alvencia does not have the ability to expedite this release as it is controlled entirely by your bank.

If you believe your account has been debited but you did not receive an order confirmation from Alvencia, please follow these steps:

1. Check your bank statement or payment app to confirm whether the deduction is a completed transaction or a temporary pending hold.
2. Check your email inbox and spam folder for an order confirmation from Alvencia.
3. If the amount has been fully debited (not just pending) and you have not received an order confirmation, email us at support@alvencia.com with your registered email address, the transaction amount, transaction date and time, and your bank transaction reference number. We will investigate and resolve it within 2 business days.

To retry your order after a payment failure, simply return to alvencia.com and place a new order.

EMI Options

Equated Monthly Instalment (EMI) options may be available at checkout for eligible orders through our payment gateway partners. Where offered, EMI allows you to split your purchase amount into smaller monthly instalments paid directly to your credit card issuing bank.

Where EMI is offered, availability depends on the following conditions:

• Your credit card must be issued by a participating bank that supports EMI conversion through our payment gateway.
• Your credit card must have sufficient available credit limit to cover the full order amount.
• The order value must meet the minimum amount threshold required for EMI by the respective bank, where applicable.
• EMI options are typically available on credit cards only. Debit card EMI may also be available from select banks where supported.

Currency and International Orders

All transactions on alvencia.com are conducted exclusively in Indian Rupees (INR). We currently ship only within India and do not accept orders for international delivery at this time.

Payment Disputes and Chargebacks

If you believe an unauthorised charge has been made to your account or you have a dispute regarding a payment made on alvencia.com, we strongly encourage you to contact us first at support@alvencia.com before raising a chargeback or dispute with your bank. In most cases, we can resolve payment concerns quickly and directly, which is faster and less disruptive than a formal chargeback process.

If you initiate a chargeback with your bank or card network for a legitimate purchase that was delivered as described, Alvencia reserves the right to contest the chargeback by providing all relevant evidence including order records, payment confirmation, delivery tracking, and communication logs to the payment gateway and your issuing bank.

Fraudulent Chargebacks: Filing a chargeback for an order that you received and that was delivered as described — with the intent to obtain a refund while retaining the product — constitutes fraud and may be reported to the relevant authorities under the Information Technology Act, 2000, and the Indian Penal Code, 1860.

Legitimate Disputes: If your chargeback claim is valid and arises from a genuine non-delivery, wrong item, or unauthorised transaction, please contact us with full details and we will cooperate fully to resolve it in your favour as quickly as possible.

GST Invoice

A GST-compliant tax invoice will be generated for every order placed on alvencia.com and will be emailed to your registered email address along with your order confirmation. The invoice will clearly state the product details, quantity, unit price, applicable GST rate, GST amount, total amount payable, and our GSTIN.

The invoice is issued by Roziyo Trading Private Limited with GSTIN 09AAKCR0819D1ZG and serves as a valid tax document under the CGST Act, 2017. The invoice may also be included as a physical copy in your shipment package.

Business Buyers: If you wish to claim Input Tax Credit (ITC) on your purchase, please ensure you provide your correct GSTIN at the time of checkout. ITC can only be claimed against a valid GST invoice where your GSTIN is correctly mentioned. We are unable to modify invoices after they have been issued, so please verify your GSTIN before placing your order.

For any invoice-related queries or requests for a duplicate invoice, please contact us at support@alvencia.com with your order number.

Refunds — Payment Method

If you return an item per our Return & Refund Policy, you can receive a refund or store credit. Approved refunds are issued to the original payment method used at the time of purchase, ensuring the refund is returned securely to the account from which the payment was made. Below is a summary of refund methods and expected bank-side credit timelines by payment type:

Alvencia initiates refunds within 7 days of receiving your returned product. The timelines shown above for credit to your account are after initiation and depend on your bank or payment provider's internal processing, which is outside our control. For full details, please refer to our Return & Refund Policy.

Payment Data and Privacy

Alvencia does not store any of your sensitive payment information on our servers. Card numbers, CVV codes, UPI PINs, OTPs, and net banking credentials are handled exclusively by our payment gateway partners' PCI-DSS compliant systems and are never accessible to Alvencia.

The only payment-related data retained by Alvencia is non-sensitive transactional information such as the payment reference number, order amount, payment method type (e.g., "Credit Card – Visa"), and transaction status. This is used solely for order processing, customer support, refund management, and financial record-keeping as required under Indian accounting and GST laws.

Your payment data is processed and protected in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. For full details on how we handle your personal data, please read our Privacy Policy.

Anti-Fraud Measures and Payment Compliance

Alvencia, in partnership with our payment gateway partners, employs robust fraud detection and prevention mechanisms to protect all customers from unauthorised transactions, identity theft, and payment fraud. These systems monitor transactions for unusual activity patterns.

In compliance with RBI's guidelines on Payment Aggregators and Payment Gateways, as well as RBI's Master Direction on KYC (Know Your Customer), we may be required to perform additional verification for certain orders. This is a standard risk management measure and is intended to protect both customers and the integrity of our platform.

We reserve the right to refuse, reject, or cancel any order where we reasonably suspect fraudulent activity, misuse of another person's payment details, or any other activity that violates applicable Indian law including the Payment and Settlement Systems Act, 2007, the Prevention of Money Laundering Act, 2002, and the IT Act, 2000.

Payment Support — Contact Us

If you have any questions, concerns, or issues related to payments on alvencia.com, our support team is here to help — 24/7.